I Keep Forgetting!

So... people confuse me - nothing new in that statement. There are people who have pride in what they do and then there are others. People who really don't have a friggin clue as to how anything works and just seem to focus really on their own needs.
Now I'm not against making sure that you take care of yourself but when you run a business, even an etsy business, it may be beneficial to you to actually pretend for a second that you should focus on your customers.
I bought a few small, what look like cute acrylic shapes from an etsy seller on 10/18 (almost 3 weeks ago) and as of now. Nothing. Nada. Zip. What I consider a giant 'FUCK YOU CUSTOMER WHO WAS STUPID TO GIVE US YOUR MONEY'. I've sent emails and have received two 'sorry, sorry, we'll get your items out to you' emails back.
It would be one thing if these were really elaborate items, handmade with great detail and true imagination. This is not the case. These items are made by machine, laser cut and ready to be shipped mere minutes after being made. The problem is that the machine died. It's sad but then DON'T SELL THINGS YOU DON'T HAVE IN YOUR SHOP. I would NEVER list an item that I can't replicate immediately. It will never happen, cause inevitably someone will buy that item and then what are you going to do?
Now less than a week ago I ordered a custom made dress from eShakti. These people are AMAZING. I placed the order and in less than a week I received my dress to my exact specifications and it's perfect. One week! It's still blowing my mind.
So the question is how can a company located in India be able to make from scratch a very well made dress and ship it half way around the world, when two 20 something year olds can't figure out not to sell items that they can't create and live half way across the country?
Now that my rant is over, I am looking forward to my new items and hope to have them in my shop sometime before Christmas.